emerges from the paradigm of restorative justice, the culture of peace, and certain ancestral community practices to manage conflict through dialogue.
They share a vision of justice that emphasizes the need to repair harm and restore relationships between people and the community after a behavior experienced as unfair and offensive.
Through participation in a restorative process, individuals can reframe situations they have experienced as painful, even traumatic, to begin the path towards recovery.
In an intimate, safe and confidential space, people have the opportunity to recognize the facts and their impact on themselves and others. Listening to others through the restorative process allows for more awareness about the consequences of the conflict and the aggression, thus facilitating the identification of one’s own needs and those of others.
Offering support to victims through non-judgemental listening that validates their feelings and needs.
Motivating offenders to take responsibility for the consequences of their behavior.
Repair the damaged relationships giving voice to all affected individuals.
Promoting commitments among the involved parties to foster accountability.
Preventing recidivism by facilitating offenders’ change and their reintegration into the community.
Reaffirming the organization’s values and commitment to a safe and healthy work environment.
Facilitating the restoration of trust in the organization and its people.
Voluntary participation in the process based on informed choice.
Offender accountability for the harm induced.
Physical and emotional safety of all participants.
Safeguarding the rights of victims and offenders.
Respect and dignity for all parties involved.
Mutual recognition among participants.
Transparency regarding the process and results achieved.
Intervention based on needs.
Each process is unique. Interventions are tailored to the unique needs and context of each process.
Who has been harmed?
What does this person (and the organization) need?
What is the root cause of the situation?
Who is responsible for repairing the harm induced?
How can we facilitate the participation of all parties involved?
What do people need to feel safe?
What is required to meet the needs of the affected individuals?
Informative sessions with the individuals involved and the organization: aiming to establish the framework for the intervention.
Individual interviews: to understand the facts, experiences, as well as the expectations, interests, and needs of both the individuals and the organization.
Restorative interventions: to consensually design individual sessions and joint or collective meetings, as well as to provide support to individuals and conduct training sessions.
The process concludes with the creation and specification of actions that repair individuals, teams, and organizations, as well as the timeline for their implementation.
